Practice Medical Receptionist
We are a new private clinic with a difference. We want to make private healthcare more accessible to everyone. We want to help the local community by focusing on three key pillars:
1. Bring back the Family doctor mode of operation, where customer care is above revenue and the local community is supported
2. Provide expertise in sports rehab, orthopaedics, nutrition and physiotherapy to look after patients in a more holistic way
3. Prevention is better than cure. Helping people to live healthier in order to help prevent injuries or diseases and have better quality of life
At Lambert Sports Clinic our goal is to ensure we provide the best possible patient care. We are equipped with state-of-the-art technology to complement and help health professionals to do the best job they can without the NHS 10 minute rush. We are also committed to working with local community leaders to find new ways to give back and make a difference.
We are a joint venture with a Portuguese Clinic, where we provide access to some of the best orthopaedic doctors in Europe onsite.
The role:
Provide administrative support and customer service to patients, visitors, and staff; answer phones, direct calls, and respond to inquiries; maintain patient schedule database; arrange for appointments and coordinate with doctors, therapists, and other health care providers.
Responsibilities
- Provide administrative support to patients, visitors, and staff
- Answer phones, direct calls, and respond to inquiries
- Maintain patient schedule database
- Arrange for appointments and coordinate with doctors, therapists, and other health care providers
- Assist in the preparation of reports as needed
- Perform other duties as assigned by supervisor
Requirements
- Passionate about helping people feel better
- Compassionate - able to empathise with people who are not feeling their best
- Excellent interpersonal skills - able to communicate effectively with a variety of people on the phone or in person
- Strong organisational skills - able to multitask while prioritising tasks appropriately.
Job types
- Full-time
- Part-time
- Permanent
Salary
- £9.50-£12.00 per hour
Benefits
- Employee discount
- On-site parking
Schedule
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental Pay
- Bonus scheme
- Loyalty bonus
- Performance bonus
COVID-19 considerations
- Following current guidelines
Experience
- Medical Practice: 2 years (preferred)