AXA Health-recognised physiotherapy for New Malden residents and businesses. 2 miles from New Malden, 7–10 minutes by car via the A2043 and A240. Direct billing — we invoice axa health directly. HCPC-registered physiotherapists with same-week availability — no waiting lists.
Lambert Sports Clinic at 380 Ewell Road, Surbiton KT6 7BE is a AXA Health-recognised physiotherapy provider. We serve patients from New Malden and the KT3 postcode area, and from across the wider KT postcode area including Kingston, New Malden, Tolworth, Epsom, Esher, and Thames Ditton. We are 2 miles from New Malden — 7–10 minutes by car via the A2043 and A240.
AXA Health (formerly PPP Healthcare) is one of the UK's longest-established private health insurers and is widely held as an employer benefit across the Kingston, Surbiton, and Surrey business community. AXA Health has consistently maintained Lambert Sports Clinic in their recognised provider network, reflecting our clinical standards and evidence-based treatment approach.
As a CQC-registered clinic (Registration: 1-13774886305), Lambert Sports Clinic meets the clinical governance standards required by AXA Health and all major private health insurers. Our HCPC-registered physiotherapists are trained to the highest professional standard and maintain annual CPD requirements. We provide clinical notes and outcome measures in the format required by AXA Health for audit purposes.
AXA Health members benefit from Lambert Sports Clinic's access to specialist equipment including the AlterG anti-gravity treadmill — particularly useful for knee and ankle rehabilitation — and shockwave therapy (ESWT) for chronic tendon conditions. We can provide AXA Health with itemised invoices and clinical outcome data as required.
AXA Health offers direct access physiotherapy for most musculoskeletal conditions on their core health plans, meaning no GP referral is required. Contact AXA Health on 0300 123 7001 before your first appointment to register the claim and obtain an authorisation number. Some complex or recurrent conditions may require a GP or specialist confirmation — your AXA Health adviser will confirm at the time of your call.
Most AXA Health plans provide between 10 and 20 physiotherapy sessions per condition per year, depending on your plan level. Log in to axa-health.co.uk/members to check your specific benefit or call 0300 123 7001.
Log into axa-health.co.uk/members or call AXA Health on 0300 123 7001 to confirm your physiotherapy benefit, annual session allowance, and any policy excess that applies. Having this information ready speeds up the pre-authorisation call in step 2.
Call AXA Health on 0300 123 7001 with your membership number and a brief description of your condition. AXA Health will verify your eligibility and issue a pre-authorisation number (sometimes called a claims reference). Note this down — you will need it in step 3. This call typically takes 5–10 minutes.
Call our reception on 020 8133 5694 or book online at the link above. Let us know you are a AXA Health member and provide your pre-authorisation reference. We will note this against your record and confirm your appointment. No payment is required at this stage — we will bill AXA Health directly after your first session.
At your first appointment, bring your AXA Health membership card and your pre-authorisation reference. After treatment, you pay only your policy excess (if applicable). We submit all invoices electronically to AXA Health, so you will not need to manage any paperwork. Subsequent appointments are booked directly with us at the same insurance rate.
AXA Health covers musculoskeletal physiotherapy across all the conditions we treat, including sports injuries, back and neck pain, shoulder problems, knee conditions, and post-surgical rehabilitation. For shockwave therapy or specialist imaging referrals, check your AXA Health plan limits before attending.
What to expect at your first AXA Health appointment: Your initial physiotherapy session at Lambert Sports Clinic lasts 45 minutes. Your physiotherapist will take a full history, carry out a clinical examination, explain their findings and diagnosis, and begin treatment in the same session where appropriate. You will leave with a clear diagnosis, an initial treatment plan, and realistic expectations for your recovery timeline. For New Malden and the KT3 postcode area patients, the full visit including travel is typically under two hours.
Lambert Sports Clinic regularly sees AXA Health patients from New Malden and the KT3 postcode area. Our New Malden AXA Health patients include New Malden-based businesses, Raynes Park commuters, and south-west London professionals. We also see active patients from Old Rutlishians RFC, Worcester Park FC, New Malden Harriers, and Hogsmill River runners who use their AXA Health benefit to access faster specialist assessment and treatment than is typically available through NHS waiting lists.
For many patients in New Malden, a private health policy with AXA Health provides access to same-week physiotherapy appointments — a significant advantage over NHS MSK waiting times, which in some Surrey boroughs currently run to 12–16 weeks for a first appointment. Using your AXA Health benefit for physiotherapy is one of the most cost-effective ways to get it.
Lambert Sports Clinic at 380 Ewell Road, Surbiton KT6 7BE is 2 miles from New Malden town centre — a 7–10 minute drive via the A2043 Burlington Road and A240 Ewell Road.
By car: From New Malden High Street, head south on Burlington Road (A2043) towards Tolworth, then turn left on to the A240 Ewell Road. We are approximately 1 mile along Ewell Road on the left. Free street parking is available outside the clinic and on surrounding roads.
By train: New Malden station (South Western Railway) is on the London Waterloo main line. From the station, the K3 bus runs via Worcester Park and Tolworth towards Ewell Road, or a taxi takes 7–10 minutes.
By bus: The K3 bus connects New Malden with Tolworth and runs along Ewell Road, passing our clinic. The 213 and 131 also serve the New Malden area towards Surbiton.
New Malden KT3 patients attending for insurance physiotherapy include residents from the whole of New Malden, Worcester Park KT4, and Raynes Park SW20 — all of which are well connected to us by car or public transport within 15 minutes.
Disclaimer: Lambert Sports Clinic is CQC registered (1-13774886305). Coverage depends on your individual AXA Health policy terms. Always confirm pre-authorisation before attending. Lambert Sports Clinic is not affiliated with AXA Health — we are an independent recognised provider. Insurance information on this page is provided in good faith but may not reflect the most recent AXA Health policy terms. Always confirm coverage directly with AXA Health on 0300 123 7001.
2 miles from New Malden · Direct billing — we invoice axa health directly · Same-week appointments · CQC Registered
Pre-authorise with AXA Health first: 0300 123 7001