AXA Health (formerly AXA PPP Healthcare) is one of the UK's largest private health insurers, and physiotherapy is one of the most commonly used benefits in AXA Health policies. This guide explains exactly how to use your AXA Health cover for physiotherapy at Lambert Sports Clinic in Surbiton — from getting authorised to what to expect at your appointments.

Does AXA Health Cover Physiotherapy?

In the vast majority of cases, yes. Physiotherapy for musculoskeletal conditions is a standard benefit in AXA Health policies — both individual policies and employer/corporate cover. Some key points to check:

  • Whether your policy requires a GP referral or allows direct access
  • Your session limit per condition (typically 10–20 for standard policies)
  • Your policy excess (the amount you pay before AXA Health covers the cost)
  • Whether physiotherapy at the clinic you want to attend is in the AXA network

The definitive answer is in your AXA Health policy documents or by calling AXA Health member services on the number on your membership card.

AXA Health Direct Access Physiotherapy

AXA Health offers a direct access physiotherapy route on many of its plans, allowing members to see a physiotherapist without first needing a GP referral. This significantly speeds up access to treatment — you can often book within days of your injury or symptom onset, rather than waiting for a GP appointment first.

However, direct access is not available on all AXA Health plans. If your policy does require a GP referral, you will need a written referral letter before AXA Health will authorise physiotherapy treatment.

How to Claim AXA Health Physiotherapy — Step by Step

1
Check your policy. Log in to My AXA Health or call the member services number on your membership card. Confirm physiotherapy is covered and check whether a GP referral is required. Note your policy excess.
2
Get a GP referral if required. If your plan requires it, see your GP for a written referral to physiotherapy. Some GPs can now do this via an online request.
3
Get AXA Health authorisation. Contact AXA Health member services and request authorisation for physiotherapy at Lambert Sports Clinic. Tell them the clinic name, the condition you are seeking treatment for, and provide your GP referral letter if required. They will issue a pre-authorisation number.
4
Book with Lambert Sports Clinic. Call 020 8133 5694 or book online. Confirm you are using AXA Health and have your membership number and authorisation code ready. We will verify everything before your first appointment.
5
Attend your sessions. We bill AXA Health directly after each session. You pay your policy excess (if applicable) at the first appointment, then nothing further for covered sessions.

What Conditions Does AXA Health Cover Physiotherapy For?

AXA Health covers physiotherapy for a wide range of musculoskeletal and post-surgical conditions. Common presentations we treat under AXA Health at Lambert Sports Clinic include:

  • Back pain — acute and chronic, including disc problems and sciatica
  • Neck pain, cervicogenic headaches, and whiplash
  • Shoulder pain — rotator cuff tears, impingement, frozen shoulder
  • Knee pain — ligament injuries, meniscal problems, patellofemoral pain
  • Post-surgical rehabilitation — hip and knee replacement, ACL, shoulder surgery
  • Achilles tendinopathy and plantar fasciitis
  • Sports injuries and muscle tears
  • Hip pain — bursitis, labral tears, osteoarthritis

AXA Health and Shockwave Therapy

Shockwave therapy — which we offer at Lambert Sports Clinic for Achilles tendinopathy, plantar fasciitis, and tennis elbow — is sometimes covered by AXA Health. Coverage of shockwave therapy varies by plan and condition. Check specifically with AXA Health whether shockwave therapy is covered under your physiotherapy benefit before your appointment.

What if AXA Health Declines to Authorise?

  • Ask AXA Health for the specific reason in writing
  • Your GP or physiotherapist can provide a clinical justification letter
  • AXA Health has a formal complaints and appeals process
  • Self-pay at Lambert Sports Clinic is £65 per follow-up session if the appeal is unsuccessful

AXA Health Physiotherapy at Lambert Sports Clinic, Surbiton

Lambert Sports Clinic at 380 Ewell Road, Surbiton KT6 7BE is recognised by AXA Health for physiotherapy services. Our HCPC-registered physiotherapists treat the full range of musculoskeletal conditions, with specialist capabilities in sports injury rehabilitation, post-surgical rehabilitation, shockwave therapy, gait analysis, and AlterG treadmill rehabilitation.

To book as an AXA Health patient: Call 020 8133 5694 or email us with your AXA Health membership number and authorisation code. We handle the billing administration — you just attend your appointments and pay any applicable excess.

Frequently Asked Questions

Does AXA Health cover physiotherapy without a GP referral?
Many AXA Health plans offer direct access to physiotherapy — no GP referral needed. However, this varies by plan. Check your policy documents or call AXA Health member services to confirm.
How many sessions does AXA Health cover?
Typically 10–20 sessions per condition per year for standard plans. Corporate plans may be more generous. Additional sessions can be requested with clinical justification.
Is Lambert Sports Clinic on the AXA Health network?
Yes — Lambert Sports Clinic in Surbiton is recognised by AXA Health. We bill directly; you pay your excess only. Call 020 8133 5694 to book as an AXA Health patient.

AXA Health Physiotherapy at Lambert Sports Clinic, Surbiton

AXA-recognised · Direct billing · 380 Ewell Road, Surbiton KT6 7BE

AXA Physio Page 020 8133 5694